We are confident that you will be satisfied with your purchases, however, in the vent that you are not please for any reason, we will make whatever effort we can within the bounds of our policies to ensure your satisfaction. Please read carefully the following information concerning your order. Submitting an order implies that you have read and agreed with the policies stated here.
Use of your personal information: The Palm Beach Museum of Natural History will use your information solely for the purpose of processing your order. Your information will not be sold or otherwise distributed.
Disclaimer: The Museum is not responsible for for representational errors concerning products such as typos, or other human error that may appear in our brochures or promotional material. If you suspect any errors, please contact us immediately.
Product Variation: We will do our best to accurately represent to you the item that you are purchasing. Hand-poured and hand painted replica material may vary slightly in form and color. Product photos do not represent the actual sizes of the items. Approximate size is given in the product description. If you have any questions or concerns about the items that you are purchasing, please feel free to call or send us an email.
Warranty: Defective products must be reported within 7 days of receipt and the defect will be remedied by repair or replacement.
Product Availability: Replicas are created only when an order has been placed. We will notify you with an estimated delivery schedule. We will make every effort to meet that estimated shipping time, however, unanticipated problems in production may delay the shipment of your order.
General Policy for all Orders: All prices are in US dollars. Products will not be shipped until full payment is received unless a Sales Agreement is in place outlining a payment schedule.
Shipping Methods: Shipping prices are estimated (unless Flat Rate is indicated); actual shipping costs may vary. The following shipping methods will be used – UPS (United Parcel Service), USPS (United States Postal Service), and FedEx (Federal Express).
Special Shipping Charges: Shipping charges on large orders which cannot be shipped via UPS or US Mail, vary considerably. We will not know the actual charges until we are invoiced by the carrier. For these items we will estimate your shipping charges and payment is due prior to shipping. Underpayment or over payment of actual shipping costs will be invoiced or refunded accordingly.
Payments: You may pay via PayPal, Personal Check, or Wire Transfer. Payment via Credit Card is available through PayPal.
Tax: We are required to charge sales tax on purchases delivered to locations within the state of Florida. For Florida orders, sales tax will automatically be added to your total amount due.
Deposits: Payment in full is required when purchasing items valued at less than $1,000. For any purchases of $1,000 or more we require either full payment or a signed Sales Agreement outlining a payment schedule including a nonrefundable deposit equal to 30% of the purchase price to initiate your order. The balance, plus estimated shipping costs is due prior to shipping your order. Underpayment or over payment of actual shipping costs will be invoiced or refunded accordingly. See Special Shipping Charges above.
Canceling an Order: You may cancel your order prior to our shipping it to you. Items which require a deposit may be canceled, but the deposit will not be refunded.